For all cases where you wish to return the product you bought (resize / color / design or replace), you must enter a Return Request with the required information by clicking on the link below and filling in all the required fields:δία:
Return Request
Once your request has been verified by our staff, we will notify you by phone or receive a notification of return approval and instructions on how and where to send it.
Product Changes
If you wish to change the product you purchased – and only if the product has not been used – you must submit a Return Request within 7 days from the date of receipt or call 2641 025254 with customer service for product change-replacement process.
SERVICE HOURS FOR CHANGES
TUESDAY-THURSDAY-FRIDAY 10: 00-12: 00 & 18: 00-19: 00
RETURNS without prior notification of the store, WILL NOT BE ACCEPTED.
For orders within Greece, the first change is made without any charge for the customer, if the replacement product has a value greater than € 50.00, otherwise the charge is € 4.00 per product, while for each change after the first, the charge amounts to € 6.00 per product.
For orders outside Greece, the customer returns with a charge and is charged for the replacement shipment with the normal shipping costs (depending on the country of destination).
free change for products worth more than 50 €, the charge of 4,00 € for the first change as well as 6,00 € for each change after the first is valid only if the change is made with the courier company General Post
Alternatively, the customer undertakes the replacement process at his own expense.
Right of Withdrawal-Cancellation of Order-Refund you received the product.
You have the right to change your mind and withdraw from the contract, without stating the reason and free of charge (on the value of the product), within 14 calendar days from the day you received the product.
Additional clarifications:
Refunds are made if the following conditions are met:
• The products and their packaging should be in excellent condition and accompanied by all the accompanying documents
(eg Retail Receipt or Invoice, and all accessories such as labels, etc.)
• In case of refund you must send the products you want to return within 5 days from the date your request for a refund will be accepted.
• If you request a refund, the money will be refunded, for the value of the products, in full within 10 working days from the date of cancellation of the order. shipping costs € 4.00 the amount of shipping is non-refundable !!! • In case of refund ΤTHE RETURN COSTS OF THE PRODUCTS ARE CHARGED TO THE CUSTOMER
(the return of the products is done EXCLUSIVELY and only with a courier company COURIER of his choice.) )
• Otherwise we reserve the right not to accept the return.
In addition, according to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution through the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. Union. If the customer has the status of a consumer (ie a natural person acting outside of professional capacity) and has any problem with a purchase made from our Website can initiate the ADR process through the single All-Union Electronic Dispute Resolution Platform (ADR platform) available at
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage_
Wrong shipments
In case the product you received does not match the product of your order, you must register a Return Request within 5 days of receipt and send the product within 3 days from the date of approval of the Request.
In this case there is no customer charge for the replacement.
Defective products
n case a product proves to be defective within 15 days from the sale, we undertake its replacement with a new one or its repair if this is possible without any charge to you.
Once the defect is identified, you will need to file a Return Request to receive instructions on the return / replacement / repair process.
If the replacement is deemed necessary and there is no availability, you have the option to request its replacement from another, equal product of your choice or of greater value, with the obligation to cover the additional difference that will arise.
All products have a warranty of 15 days from the date of purchase. After 15 days the company does not bear any responsibility in case of defective product.
* A PRODUCT IN WHICH HAS BEEN ABUSED IS NOT CONSIDERED DEFECTIVE.
Terms relating to all the above cases
** When you return products that have benefited from a discount / offer from a promotion or even from member’s reward points, the refund of the points / money will be adjusted accordingly.
** In case of repeated returns or in case tzoumakashoes.gr realizes, in its absolute judgment, that the customer abuses the right of return or acts in bad faith, it has every right to refuse customer service.
2641 025254