Terms of use - Tzoumaka shoes

Store Details

Tzoumakashoes.gr is a company the tax data of the company:

- Name: Feggouli Konstantina
- AFM: 102378947
- DOU: AGRINIOU
- Headquarters: AGRINIO AETOLOAKARNANIA PAPASTRATOU 2
- GEMI number: 028539512000

Privacy

Each visitor can browse the online store without giving any personal information. You only need to give us personal data when you order products to fulfill it. However, you can buy products only as a visitor, without the obligation to submit your details.

This discloses what information we collect about you when you visit the site Tzoumakashoes.gr and describes how we use this information.

Our policy is to keep the information we collect from our site completely confidential and to use it exclusively for internal purposes We do not share your personal information with any other member / group or third party company. In any case, the employees of the site Tzoumakashoes.gr who have access to your personal data are specific individuals and the access of persons without authorization to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in rare cases may be disclosed to companies cooperating with the site Tzoumakashoes.gr, in order to support, promote and execute your business relationship with us and only with us, but always under conditions that fully ensure that the Your personal information is not subject to any illegal processing as well as indirect transfer to third companies. the data is fully managed by the authorized person of our service and is protected and encrypted based on the conditions and obligations governing the personal data protection companies.

The protection of personal data is therefore in accordance with current legislation on the protection of personal data.

Ensuring the Privacy of the Transfer of Your Personal Data

To ensure the confidentiality of data transfer, two levels of security are used and of course the SSL encryption protocol with RSA key 2048 bits. For the security and ensuring the integrity and non-violation the site Tzoumakashoes.gr takes care to constantly update the security of the site and to use security add-ons for the control and the smooth operation

Collection of your personal data:

The personal information we collect includes name, address, e-mail, telephone. We may also collect specific information about your visit, such as the type of browser you use, the date and time you visited the Site, the pages of the Site you visited, and the web address of the web site from which you connected directly to the Site. us. This information helps us to improve and manage the Site. They are also necessary for your best experience on the site Tzoumakashoes.gr.

* In case you want an invoice, instead of a receipt, we collect VAT and Tax Office.

Use of your personal information:

The personal data we collect at Tzoumakashoes.gr will be used to secure the services you requested.

We may use your personal information to provide important product information, including helpful updates and notifications. In addition we can send you information about other products of the site Tzoumakashoes.gr.

Processing of personal data:

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD2016 / 679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for data protection of personal character and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPX).

Email Messages

The site Tzoumakashoes.gr sends e-mails about your account (such as notifications about the status of your orders, password reset messages and more) to the e-mail address you have stated. For this reason, we must store your email address for as long as you remain our customer. We use the information in the billing / shipping section and may be sent to your payment or shipping provider so that
– Identify shipping and payment methods available for your site.
– Complete the payment or shipping process through the provider you selected to complete the order when you submit it.
Some of our staff, as well as our technical staff, who are responsible for customer management, may have access to your data. We respect the confidentiality of your data, so access to it is provided only in case of need for the proper operation of the online store.

Delete data-the right to be forgotten

If you decide that you no longer want to use our store and want to withdraw your personal data from our database (or if you want to receive all the personal data we have about your account), send us an email at the following email address: address info@tzoumakashoes.gr.
If you believe that your personal data has not been used properly, you have the right to file a complaint with a supervisor. We are obliged by the EU Regulation, for the General Data Protection Regulation, to inform you of the above right and to make it clear to you that in no case do we intend to misuse your data.

WHAT ARE COOKIES?

Cookies are pieces of information, which in the form of very small text usually consisting of letters and numbers, are stored in the browser you use (Chrome, Mozilla Firefox, etc.), helping the most efficient operation of our site. Cookies in no way cause damage to users’ computers or to the files stored on them. The information stored in cookies is used for identification purposes. This allows us to operate on our Website in an efficient manner the service we offer and to monitor the behavior of the visitors of the Website. The site Tzoumakashoes.gr uses Cookies to provide information to users / subscribers and to process the services provided through the website. There are 4 different types of cookies:

Functionality Cookies: They allow the execution of basic functions of the site, such as adding products to the cart and storing products in the wishlist.
Preferences Cookies: These cookies “memorize” your preferences when you browse our site, so we can recommend the right products based on your needs.
Advertising Cookies: With advertising cookies we seek to show you ads related to your interests, so as not to bother you with unwanted messages.
Cookies Analytics: They enable us to evaluate the effectiveness of the various functions of our site, so that we can continuously improve the experience we offer you.

Specifically:

Third-party vendors, including Google, may display the Company’s ads on Internet sites.

Third party vendors, including Google, may use cookies to update, optimize and display ads based on the user’s previous visit to the Tzoumakashoes.gr website.

The site Tzoumakashoes.gr can also use cookies from a previous visit to its website for repetitive marketing.

Users can opt out of such use of cookies by Google, here.

You can set your Browser to notify you each time before a cookie is downloaded and you decide whether to download or reject it. In this case, keep in mind that you may not be able to make the most of it.

Tzoumakashoes.gr may use Google Analytics features for display ads (e.g., repeat marketing, Google Display Network display reports, Doubleclick Campaign Manager integration, and demographic and interest reports).

Using Ad Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads.

Here are the available Google Analytics web opt-out options available.

The site Tzoumakashoes.gr complies with the Advertising Policy based on the interest of Google AdWords and the restrictions for sensitive categories and:

Uses repeat marketing with Google Analytics for web advertising.

Tzoumakashoes.gr and third-party vendors, including Google, use both third-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to update, optimize, and display ads, according to the previous visits of some users to its website.

Tzoumakashoes.gr and third-party vendors, including Google, use both third-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to report on how appearances of stretto.online ads, other uses of advertising services and interactions with these ad impressions and advertising services are related to visits to the Tzoumakashoes.gr website.

Tzoumakashoes.gr may use Google interest-based advertising data or common third-party data (such as age, gender and interests) with Google Analytics.

Questions:

If you have any questions about the present or concerns about the way we handle Personal Data, please contact us using the contact form

We may occasionally formulate our Data Protection Policy. All changes will be posted on this page.

Withdrawal

Withdrawal is the right according to which the consumer has at his disposal a period of 14 calendar days to return the product he bought, for any reason, even unnecessary, and to request a replacement or refund. This deadline is valid in all Member States of the European Union and in case the consumer has not been previously informed about this right, then this deadline is extended to 12 months. vc_column_text: content

RETURN POLICY

For all cases where you wish to return the product you bought (resize / color / design or replace), you must enter a Return Request with the required information by clicking on the link below and filling in all the required fields:δία:

Return Request

Return Request
Once your request has been verified by our staff, we will notify you by phone or receive a notification of return approval and instructions on how and where to send it.

Product Changes
If you wish to change the product you purchased – and only if the product has not been used – you must submit a Return Request within 7 days from the date of receipt or call 2641 025254 with customer service for product change-replacement process.

SERVICE HOURS FOR CHANGES
TUESDAY-THURSDAY-FRIDAY 10: 00-12: 00 & 18: 00-19: 00

RETURNS without prior notification of the store, WILL NOT BE ACCEPTED.

For orders within Greece, the first change is made without any charge for the customer, if the replacement product has a value greater than € 50.00, otherwise the charge is € 4.00 per product, while for each change after the first, the charge amounts to € 6.00 per product.

For orders outside Greece, the customer returns with a charge and is charged for the replacement shipment with the normal shipping costs (depending on the country of destination).

free change for products worth more than 50 €, the charge of 4,00 € for the first change as well as 6,00 € for each change after the first is valid only if the change is made with the courier company General Post
Alternatively, the customer undertakes the replacement process at his own expense.

Right of Withdrawal-Cancellation of Order-Refund you received the product.
You have the right to change your mind and withdraw from the contract, without stating the reason and free of charge (on the value of the product), within 14 calendar days from the day you received the product.
Additional clarifications:
Refunds are made if the following conditions are met:
• The products and their packaging should be in excellent condition and accompanied by all the accompanying documents
(eg Retail Receipt or Invoice, and all accessories such as labels, etc.)
• In case of refund you must send the products you want to return within 5 days from the date your request for a refund will be accepted.
• If you request a refund, the money will be refunded, for the value of the products, in full within 10 working days from the date of cancellation of the order. shipping costs € 4.00 the amount of shipping is non-refundable !!! • In case of refund ΤTHE RETURN COSTS OF THE PRODUCTS ARE CHARGED TO THE CUSTOMER
(the return of the products is done EXCLUSIVELY and only with a courier company COURIER of his choice.) )
• Otherwise we reserve the right not to accept the return.

In addition, according to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution through the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. Union. If the customer has the status of a consumer (ie a natural person acting outside of professional capacity) and has any problem with a purchase made from our Website can initiate the ADR process through the single All-Union Electronic Dispute Resolution Platform (ADR platform) available at
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage_

Wrong shipments
In case the product you received does not match the product of your order, you must register a Return Request within 5 days of receipt and send the product within 3 days from the date of approval of the Request.
In this case there is no customer charge for the replacement.

Defective products
n case a product proves to be defective within 15 days from the sale, we undertake its replacement with a new one or its repair if this is possible without any charge to you.
Once the defect is identified, you will need to file a Return Request to receive instructions on the return / replacement / repair process.
If the replacement is deemed necessary and there is no availability, you have the option to request its replacement from another, equal product of your choice or of greater value, with the obligation to cover the additional difference that will arise.

All products have a warranty of 15 days from the date of purchase. After 15 days the company does not bear any responsibility in case of defective product.

* A PRODUCT IN WHICH HAS BEEN ABUSED IS NOT CONSIDERED DEFECTIVE.

Terms relating to all the above cases
** When you return products that have benefited from a discount / offer from a promotion or even from member’s reward points, the refund of the points / money will be adjusted accordingly.

** In case of repeated returns or in case tzoumakashoes.gr realizes, in its absolute judgment, that the customer abuses the right of return or acts in bad faith, it has every right to refuse customer service.

SHIPPING METHODS

Our orders are sent by General Post. The goods are sent within 2 to 4 working days DEPENDING ON the location and areas. Γενική returns the parcel to the store after 3 failed delivery attempts.

Approximate delivery times are as follows:

In the area of Agrinio: 1 day
In the Prefecture of Etoloakarnania: 2 to 4 days
Epirus, Peloponnese Western, Central and Northern Greece: 2 to 4 days
Islands: 2 to 4 days
Inaccessible parts as specified by the transport: 2 to 5 days

Shipping cost:

For purchases over 50 € the shipping costs are free.

* In case you do not receive the products of your order within 5 working days, please contact us!

For purchases with a total value of less than eighty Euros (€ 50.00) you will be charged with the shipping cost, which amounts to four Euros (€ 4.00) for all of Greece.

In case of cash on delivery, you will be charged an additional cost of two Euros (€ 2.00).

* Due to the current Covid status, there may be a slight delay.

Cash on delivery

You pay in cash as soon as you receive the order from us. In case of order over 50 €, shipping and cash on delivery are free.

2. Payment by bank deposit / transfer

Upon completion of your order you pay by transferring to one of the following bank accounts:

EUROBANK Bank:

IBAN: GR2102601320000140200054694

BENEFICIARY: FEGOULI KONSTANTINA

ETHNIKI Bank:

IBAN:GR6001103030000030300673503

BENEFICIARY: FEGOULI KONSTANTINA

Payment by card (credit / debit)

Upon completion of your order, you will be automatically redirected from the store to the secure trading system of EUROBANK bank to complete your payment.